Refund and Returns Policy

Shipping Policy

Last Updated: October 2025

At Panoptic Niche, we are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below to understand our process and delivery terms.

Shipping Provider

All orders are delivered through our trusted logistics partner, Odeliver, ensuring secure and timely deliveries across Trinidad and Tobago.

Processing and Delivery Time

Orders are processed within 1–2 business days after payment confirmation. Delivery typically takes 2–5 business days, depending on your location. Please note that weekends and public holidays are not considered business days.

Shipping Rates

Delivery Area

Shipping Fee (TTD)

Urban Areas

$35

Rural Areas

$45

Extended Rural Areas

$55

Tobago

$60

Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking details. You can track your delivery through Odeliver’s tracking system to stay updated on your order’s progress.

Delivery Coverage

We currently ship throughout Trinidad and Tobago. If your area is not listed during checkout, please contact us at customerservice@panopticniche.com to explore delivery arrangements.

Delays and Exceptions

While we strive to ensure timely delivery, delays may occur due to factors outside our control (e.g., severe weather, transport issues, or national events). Panoptic Niche is not responsible for such delays once the package has been handed over to Odeliver.

Damaged or Missing Packages

If your order arrives damaged or does not arrive within the expected timeframe:
1. Contact Odeliver’s customer service using your tracking number.
2. Notify us at customerservice@panopticniche.com, and we will assist you in resolving the issue promptly.

Contact Us

For any questions or concerns related to shipping:
customerservice@panopticniche.com
www.panopticniche.com